The fear of change

This large group of learners were coming along to a training program that they were required to attend as part of their role. The corporation was introducing a major new initiative across its operations to give it a significant new income stream and vital advantage in a highly competitive market.

While this was an incredibly large and exciting initiative for the company, it was also going to require staff to make significant changes. It is common for people to fear change and in turn be fearful of training or learning designed to facilitate that change.


Case Studies The Fear of Change

The Results

This group, like many others Jo has worked with, came along with a range of attitudes and feelings. Some came along with great enthusiasm and an eagerness to take their skills and knowledge to a new level.  Others had some reservations or fears, all very real and valid for them. These included the following:

• I’m already so busy in my role. How can I possibly take on anything new?
• This is going to require me to make significant changes to the way I do my job. I’m comfortable with what I’m doing now.
• What if I don’t understand it? I’m with a group of my peers and I’m worried about looking foolish in front of them.
• Oh no – not another training program! What I really need is time at my desk so I can get through my work. How is this going to be a good use of my time?

 Acknowledging their previous experience as learners (both good and bad)

All of this needed to be managed if the participants were to have a great learning experience and very importantly that the client’s business objectives were to be achieved. By acknowledging their previous experience as learners (both good and bad) and her expert knowledge of learning styles and preferences, not only was Jo able to create a safe and supportive learning environment for the participants, she was also able to teach often complex technical subject matter in a way that was accessible and empowering for the participants.